Contact our staff
Contact Us
Contact Us
At Super Peptide, we value every interaction with our customers. Whether you want to inquire about our peptide health products, need assistance with an order, require cross-border logistics support, or share feedback, our team is always ready to help you. Below are the most convenient ways to reach us – we will respond promptly to ensure your needs are met.
Opening Hours
Monday to Friday: 9:00 – 18:00
The consultation outside of working hours will be processed on the next working day.
We are committed to providing reliable, customer-focused support for your cross-border health product journey. Wherever you are in the world, Super Peptide is here to help you every step of the way.
— Super Peptide Support Team
Ask a question
1
Email Support (Recommended for Detailed Inquiries)
For more complex issues (such as product usage guides, order problems, customs clearance assistance, or return/refund requests), email is the most effective communication channel. We will provide detailed and personalized responses and keep you updated on the progress of your inquiry.
Please include:
• Your full name (or account username)
• Order number (if related to a purchase)
• Clear description of your issue
• Relevant attachments (product photos, logistics screenshots, etc.)
Response Time: We usually reply within 2 working days (excluding weekends and holidays). For urgent matters, please mark “Urgent” in the subject line, and we will prioritize your inquiry.
2
Order & Logistics Support (For Existing Purchases)
If you have already placed an order and need help with logistics tracking, delivery issues, or address changes before shipment, you can use the following process for quick resolution:
Step 1: Log in to your Super Peptide account and go to “My Orders”.
Step 2: Find the relevant order and click “Contact Support” to submit your request directly (this channel is linked to our email system for efficient follow-up).
Note: For logistics issues (delay, lost package, etc.), we may need to coordinate with our logistics partners such as DHL, FedEx, etc. Please allow an extra 1–2 working days for detailed updates.
3
Frequently Asked Questions (FAQ) – Check for Quick Answers First
Many common questions (such as shipping policies, payment methods, product storage requirements, or import tax details) have already been answered in our FAQ section.
Before contacting us, you may visit [FAQ Page] to find instant answers – this is the fastest way to resolve basic issues.
4
Feedback & Suggestions
We are constantly working to improve our products and cross-border services, and your feedback is invaluable to us. Whether you want to suggest new products, propose website improvements, or share your experience, you are welcome to email us.
Please mark your email subject as: “Feedback – [Your Topic]”. We carefully read every feedback and use it to continuously enhance our service quality.